Senior Fire Alarm Service Technician and Systems Programmer

HCI Systems Inc. is seeking a Senior Fire Alarm Service Technician / Programmer with advanced expertise in both servicing and programming fire alarm systems. This senior-level role demands strong troubleshooting skills, in-depth product knowledge, and hands-on experience with complex systems, especially Edwards EST3 and EST4. You will be responsible for resolving field issues and leading the configuration, programming, and commissioning of new or existing systems across various life safety platforms.

HCI Systems Inc. is a licensed C-7, C-10, and C-16 low voltage systems integration contractor providing complete services in sales, engineering, installation, service, and maintenance. With over 600 employees across seven branches, we offer integrated system solutions in:

• Fire Alarm & Life Safety
• Fire Suppression & Sprinkler Systems
• Access Control & Video Management Systems
• Intrusion Detection
• Structured Cabling, Nurse Call, and Integrated Detection Systems

• Respond to scheduled and emergency service requests; perform comprehensive diagnostics, repairs, programming, and system verifications.
• Program, configure, and commission fire alarm systems with a focus on Edwards EST3 and EST4 platforms.
• Service and support additional low voltage systems such as access control, intrusion detection, and CCTV.
• Use system documentation and diagnostic tools to identify and resolve complex technical issues.
• Interpret and work from blueprints, wiring diagrams, schematics, submittals, and software programs.
• Interface professionally with building owners, contractors, AHJs, and internal teams to deliver technical resolutions and updates.
• Provide technical guidance and mentorship to junior technicians and support project teams during deployments.
• Participate in weekly on-call rotation for after-hours emergency service.
• Complete all required paperwork, service logs, programming reports, and documentation accurately and on time.
• Communicate proactively with service management regarding project status, delays, and recommendations.

• • 5+ years of experience in fire alarm/life safety systems, with demonstrated proficiency in field service and system programming.
  • Valid driver's license with a clean driving record.
  • Ability to meet background screening and safety standards.
  • Proficient in Microsoft Office and diagnostic/programming tools used in the industry.
  • Excellent communication and customer service skills; ability to work independently and in a team environment.
  • Strong knowledge of NFPA 72, NEC (NFPA 70), and relevant local code compliance.
  • Physically able to work on ladders, lifts (up to 60 feet), and in confined or elevated spaces.
  • Able to lift and transport up to 75 lbs as needed on job sites.

  Preferred Certifications & System Experience

  • EST3 / EST4 programming experience or factory certification highly preferred
  • Familiarity with additional systems is a plus:
  • Edwards/EST
  • Kidde
  • Notifier
  • Fire Lite
  • Silent Knight
  • Bosch
  • DSC
  • Telguard
  • Gamewell/FCI
  • NICET Level II or higher in Fire Alarm Systems preferred, or ability to obtain within one year of hire
  • California State Fire/Life Safety Certification preferred

Why Join Us?

• Unlimited Growth – Our expanding product lines and markets drive consistent double-digit growth, creating ongoing opportunities for advancement.
• Comprehensive Benefits – Enjoy 401(k) with matching, reduced-cost medical, dental, and vision insurance, plus flexible spending accounts. Additional voluntary benefits include life insurance, disability, and accident coverage.
• Paid Time Off – Recharge with paid holidays and our PTO plan
• Weekly Pay – Get paid every Friday.
• Employee Perks – From appreciation events and department outings to wellness programs and pet insurance, we invest in our team’s well-being.
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Equal Employment Opportunity

HCI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, HCI will reasonably accommodate employees and applicants with disabilities, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.