Service Administrator

HCI Systems, Inc. is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, and more. We are looking for a dynamic, self-starting individual to join our Service administration team.

Duties include, but are not limited to:

• Answer phones and generate emergency service call work orders
• Assist with daily scheduling of service workload
• Communicate with field technicians and subcontractors regarding completion of work
• Analyze and evaluate processes for improved efficiency
• Active participation in process improvement efforts
• Assist in identifying customer needs and perform high volume of administrative duties

• Associates degree or equivalent work experience
• Recent working knowledge of software including Word, Excel, and Outlook are required 
• Must provide strong and clear oral and written communication, and be able to respond to routine inquiries in a timely manner
• Strong customer service 
• Must be able to pass a background check and drug screening
• Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians
• Familiarity with service and/or construction environment is desired
• Highly motivated and success driven with strong interpersonal skills
• High degree of self-discipline and organization
• Typing speed 45+ WPM

Why Join Us?

• Unlimited Growth – Our expanding product lines and markets drive consistent double-digit growth, creating ongoing opportunities for advancement.
• Comprehensive Benefits – Enjoy 401(k) with matching, reduced-cost medical, dental, and vision insurance, plus flexible spending accounts. Additional voluntary benefits include life insurance, disability, and accident coverage.
• Paid Time Off – Recharge with paid holidays and our PTO plan
• Weekly Pay – Get paid every Friday.
• Employee Perks – From appreciation events and department outings to wellness programs and pet insurance, we invest in our team’s well-being.

Equal Employment Opportunity

HCI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, HCI will reasonably accommodate employees and applicants with disabilities, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.